CBS Interactive School Photo Store FAQ

What is Printroom?

CBS Interactive has selected Printroom as our exclusive photo products partner for all of the CBS Interactive Schools. Printroom, based in Santa Clara, CA, is the leading provider of online storefronts, professional photo products and professional fan photography services. Printroom's Fan Photography service offers branded commemorative products for corporate clients such as CBS Interactive, and teams from MLB, the NBA, NHL and many others. Fan Photography enables our clients' fans to commemorate events with a range of specialty keepsakes featuring custom templates and borders. Printroom transparently manages all of the backroom details including order-taking, product fulfillment and customer service.

What print sizes and formats are available?

The following print sizes are available for the CBS Interactive School Photo Stores. Inch sizes are exact, metric sizes are calculated (2.54cm = 1 Inch) and rounded off.

Print Size
5" x 7" (12 x 17 cm)
8" x 10" (20 x 25 cm)
11" x 14" (27 x 35 cm)
16" x 20" (40 x 50 cm)
20" x 30" (50 x 76 cm)

What are the prices for prints and frames?

Print SizeUnframedFramed/with mat
5" x 7" (12 x 17 cm)$11.99N/A
8" x 10" (20 x 25 cm)$17.99$89.99
11" x 14" (27 x 35 cm)$29.99N/A
16" x 20" (40 x 50 cm)$49.99N/A
20" x 30" (50 x 76 cm)$69.99N/A

I notice your images have a logo mark; does my print come like this?

Yes, a small, full-color logo appears in the lower corner of the print. Note that the semi-transparent watermark with logo in the middle of some online images will NOT appear on the final print.

What should I do if I'm having trouble ordering online?

You can always contact Printroom at support@printroom.com and include a telephone number where they can reach you, and they will be happy to take your order over the phone.

Who can I talk to if I have a specific question about a photo?

Please email the Printroom Customer Service Department at support@printroom.com.

What are your shipping rates?

Printroom offers US and worldwide shipping with two options - standard and express. The details on our shipping rates are described on the Shipping page.

How quickly will I get my custom prints?

Printroom's high-quality prints are printed on demand when you order them. On average, your print will be processed within 2 -3 business days. Framed prints will be shipped in 7 – 10 business days. Shipping time varies from 2-14 days depending on the shipping option selected.

What should I do if I receive my order, but choose to return it?

Should you not be completely satisfied with the quality of your photo(s) for any reason, please return it to Printroom for a full refund within 30 days and we will refund your credit card (minus shipping and handling charges). Please contact customer support at support@printroom.com for more information regarding returns.

Can I check on the status of my orders?

Yes, you can check the status of your order at any time. From the confirmation email you receive from Printroom, locate your order number and click the Order Status link. Your order will be marked with one of the following status labels: When your order is shipped, you will receive an email confirmation.

What do I do if my package was damaged during shipment?

Please e-mail Printroom at support@printroom.com with your order number and let them know what happened. Printroom will reprint and ship your order as soon as possible.

What is your privacy policy?

We know that you care how information about you is used and shared. You can find complete information on the Privacy Policy page

What payment methods do you accept?

We accept most major credit cards including American Express, Visa, and MasterCard. A charge by our fulfillment partner, Printroom (Online photos, gifts, etc), will appear on your credit card.

How does the quality of your prints compare to other services?

We use only the highest-quality papers using silver halide printing. Our prints are printed on the latest silver halide printers from Fuji and Durst for continuous-tone prints, the same as with film. You won't find better quality prints elsewhere. We have a 100% satisfaction guarantee.

Are your prints available as digital files?

Some images are available as digital downloads. If available, you will see this option listed as a product in the product listing on the right hand side of the photo in the photo browser.

Which Browsers do you support?

The CBS Interactive Photo Stores support the following browsers:
Mozilla Firefox
Internet Explorer 7 and above
Safari
Chrome

I am having problems adding items to my cart, what can I do?

If you are having problems adding items to your cart, it is likely that your browser configuration is set to not support cookies or your browser is not cookie-enabled. Cookies are data stored by your browser that we use to store items in your shopping cart. To change these settings, go to the Help menu on your browser.

I need more help

Please don't hesitate to contact Printroom at support@printroom.com.